Shipping policy
SHIPPING POLICY
Last updated: 15 September 2026
Magnetica works with selected fulfilment partners to deliver our products within Australia and internationally. Shipping options and charges are calculated at checkout based on the products ordered and the delivery destination.
ORDER PROCESSING
Orders are forwarded to the relevant fulfilment partner after payment is confirmed. Processing times vary between suppliers and are separate from delivery time. You will receive an order confirmation after purchase and a shipping confirmation when tracking becomes available.
DELIVERY ESTIMATES
Delivery times displayed at checkout or provided in shipping notifications are estimates only. Delivery may be affected by supplier processing times, carrier delays, customs, public holidays, severe weather or other circumstances outside our reasonable control.
SEPARATE PARCELS
Magnetica products may be supplied by different fulfilment partners. If your order contains products from more than one supplier, it may arrive in separate parcels, on different dates and with multiple tracking numbers.
Shipping charges from separate suppliers may be combined at checkout.
TRACKING
Tracking information will be provided when offered by the supplier and delivery carrier. Please allow time for tracking information to update after dispatch.
INTERNATIONAL ORDERS
International customers are responsible for any import duties, taxes, customs fees or local handling charges applied by their country. These charges are not included in the product price or shipping charge unless checkout expressly states otherwise.
Customers are responsible for confirming that ordered products may legally be imported into their destination country.
DELIVERY ADDRESS
Please check your delivery details carefully before placing an order. If you notice an error, contact us by replying to your order confirmation as soon as possible.
We cannot guarantee address changes after an order has entered processing or been dispatched. Additional delivery costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.
DELAYED, MISSING OR DAMAGED PARCELS
If your tracking has not updated for an extended period, your parcel appears to be missing or an item arrives damaged, please reply to your order confirmation with your order number. For damaged products, please include clear photographs of the item and packaging.
We will work with the supplier or delivery carrier to investigate and provide any remedy required under applicable consumer law.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law or other applicable consumer-protection laws.