Frequently Asked Questions

Where does Magnetica ship?

Our initial store is being prepared for Australian customers. Available destinations and final rates will be shown at checkout once shipping is activated.

Where are products sent from?

Some physical products are dispatched directly by approved supply partners. The dispatch location can vary by product.

Could items arrive separately?

Yes. If an order contains products from different supply partners, they may arrive in separate parcels and at different times.

Will I receive tracking?

Tracking will be provided when it is available from the relevant delivery service. Details will be sent to the email address entered at checkout.

Do product colours vary?

Natural materials, crystals, wood grain and handcrafted glass can vary slightly in colour, pattern and finish. Screen settings may also affect how colours appear.

Are crystals or ritual products medical treatments?

No. Symbolic, spiritual and crystal-related products are offered for personal meaning, enjoyment and self-care rituals only. They do not diagnose, treat, cure or prevent medical conditions.

How are digital products delivered?

Digital products will be delivered electronically after purchase. Product pages will explain the format, access method and compatibility before launch.