Returns & Refunds
We want every Magnetica order to be handled fairly. This pre-launch policy will be finalised after the return requirements of each selected supply partner have been confirmed.
Damaged, faulty or incorrect items
Please contact Magnetica promptly through the Contact page and include your order number, a description of the issue and clear photographs where relevant. Do not send an item back until return instructions have been provided.
Change-of-mind returns
Eligibility for a change-of-mind return may depend on the product, its condition and the relevant supply partner. Items must be unused, unopened where hygiene or safety is relevant, and returned in their original packaging. Final eligibility and return timeframes will be stated before launch.
Items that may not be returnable
For hygiene, safety and copyright reasons, opened personal-care products, used jewellery, personalised goods and accessed or downloaded digital products may not be eligible for change-of-mind returns. This does not limit rights that cannot legally be excluded.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes or restricts any rights or remedies available under applicable law.
Return postage and refunds
Return instructions, the applicable return address and responsibility for postage will be confirmed after the request is assessed. Approved refunds will be returned to the original payment method, subject to payment-provider processing times.
This page is an unpublished pre-launch draft and must be reviewed before publication.